The agency contract, an opportunity to grow in services and customer relations

It is a fact that the relationship between manufacturers and dealership professionals is changing and, in order to continue generating profitability, it is necessary to adapt businesses to the new demands of society.

The automotive sector is one of the sectors that suffers the most from the consequences of economic, social, military, logistical, or climate crises. And even with all the setbacks it faces, it remains standing, although in a different way from other past scenarios that greatly harmed the sector's results.

A new scenario that bets on social demands

Currently, a paradigm shift is taking place in the business. Dealerships are no longer just facilities where you go to buy a vehicle, but are becoming service companies aligned with mobility and even with the social responsibility that customers require. An example of this is VIVe, our sustainable carsharing project in collaboration with Hyundai, which offers mobility services to rural areas of Spain.

Concepts such as "new users" are emerging: those people who believe that owning a car is nothing more than a means to get where they need to go and, therefore, will look for the most cost-effective usage model based on their needs. However, people who do want to own a vehicle are still present in dealerships.

Although, it is true that the companies being discussed are tired of the market's great demands. If they are small, the tax authorities end up deciding their activity for them, and the dichotomy of criteria is so great that they have to fight to end up deducting only a small percentage of their activity. On the other hand, large companies or fleet operators have cars immobilized in their companies, driven by a single person back and forth to the offices, complaining about an inattentive after-sales service, with significant costs, and teleworking adds a nuance to the future model.

Lead mobility with Dealerbest technological software

The good news is that dealerships are prepared to provide services to everyone.

In a world full of mobility services, the most strategic position is found in the distribution network: due to its geographical dispersion, its focus on quality services, the number of customers reached with a click, and its facilities, which will become multifunctional. We firmly believe that dealerships can reinvent themselves and turn their large premises into new business lines that offer added value to the customer and extra profits. They only need inventive capacity and originality to generate new income that allows them to continue changing and growing in the job market.

To work in the mobility context, they already have the best Dealerbest software solution, developed specifically for them, so they can lead mobility in this country, competing with anyone who wants to come and stay.

And you, what are you waiting for to be part of the change?