25% more time to sell

Papel Cero achieves savings of approximately 25% of the time dedicated to administrative procedures at Grupo Mundomóvil dealerships. The tool for the digital management of the archive and documentation administration, developed by dealerBest, is now running at full capacity in three of the six dealerships of the Navarre-based Group.

The interest in optimizing and digitalizing their organization is what led Carlos Sagüés, managing director of Grupo Mundomóvil, to bet on our tool last September: “We are a group that is always looking at what is happening. DealerBest proposed a series of projects to us and this one fit us perfectly.”

These nine months have been enough for Papel Cero to demonstrate all its virtues at Mundomóvil: increases in productivity, advances in security, improvements in access to documentation… these are realities already enjoyed by the people who work day to day through Papel Cero. We were extremely interested in speaking with all of them so they could tell us about the impact the incorporation of the application has had on their work. That is why, last month, we decided to visit the Pamplona dealerships and gather their impressions first-hand.

Once there, we saw how the total access to documentation provided by the application has eliminated the physical limitations of the dealerships: any user can remotely access any document. “Before, we had to have sales administration next to the sales staff,” Carlos reminds us. “As we are a group of multi-brand dealerships, what the implementation of the system has allowed us to do is work simultaneously without needing to all be in the same buildings,” emphasizes Marian, an administrative officer for the group.

Access to documentation that does not conflict with its protection and security, which for the managing director represents the greatest advantage: “In the future, with any brand control or audit where we have to present the files, we know they are under control and no documentation is missing.” A utility also highlighted by Javier Pacho, technical manager of data administration for the group: “Before, there were a ton of papers. The important ones got lost, the unimportant ones were duplicated, others were missing… Furthermore, the file passed through too many hands. We have managed to overcome all of this with Papel Cero.”

The setbacks Javier tells us about were suffered first-hand by Ángel López, a sales advisor in the group. Ángel sighs when remembering how things were before working with Papel Cero. “For example, processing a registration could easily take me two or three days. Now, as soon as you have all the documentation, you scan it, create the cover page of the file and attach it to the archive in the application. In the worst case, it takes you twenty minutes,” he tells us, relieved. “In the end, you gain satisfaction with the customer, which is what matters,” concludes the salesperson.

Papel Cero is being implemented as a digital transformation success story in more and more dealerships, both within and outside Mundomóvil. At dealerBest, we ensure its correct implementation through constant communication with the organizations. In this way, as we update and adjust the application to the particular needs of the dealership, its productivity increases and implementation times are reduced. Javier Pacho, in charge of introducing Papel Cero at Zavisa – Opel Zaragoza, the group's most recent addition, confirms this to us: “One morning I stopped by Zaragoza and by the afternoon they were working with Papel Cero,” he points out.

Both at dealerBest and Grupo Mundomóvil we believe that processes can evolve and be optimized. Thanks to that certainty, the group has managed to halve its administrative procedures and position its dealerships one step ahead. “People who come and have worked for the competition value it as an advance in the sales process,” summarizes Carlos Sagüés.

If you also trust in taking your dealership to the next level, do not hesitate to contact us.