Dapda and DealerBest launch Dealer2Home, the definitive online sales solution for dealerships

Dapda and Dealerbest join forces to provide the definitive online sales solution for dealerships. Dealer2Home is a conversation platform via chat and video designed for dealerships, making customer touchpoints even easier.

The sales force will be able to serve customers online as if they were at the dealership itself.

Dapda, a benchmark in digital transformation for dealerships in Spain and Portugal, and Dealerbest, a company specialized in offering services to the automotive sector including digitalization and mobility, join their worlds and strengths to launch Dealer2Home, a powerful and unique solution for online sales. The tool is designed to drive digitalization in dealerships, removing physical barriers and connecting the interested person with their sales team in a more convenient, direct, and complete way.

Dealer2Home: an excellent digital experience for the customer

Dealer2Home consists of a conversation platform via chat and video that allows the sales force to engage in a conversation and guide the customer step by step toward the purchase. Customer support and advice are 100% digital, including the vehicle sales process: the contract can be signed, and the car can be reserved and paid for online.

Customers can access it through various channels: social media and landing pages, among others. This chat will resolve all customer queries, allow screen sharing to view photos or videos, and even enable document sending, such as quotes. Direct video calls with a specific person are also possible. The user enters a virtual lobby where they must provide their name, email, and phone number; after that, the employee receives an alert as if it were a phone call and grants the user access. In short, an excellent digital experience for the customer and an innovative way to interact with them online.

Full integration with Dapda Experience 360º and Papel Cero

In addition to being a multiplatform solution, it integrates the remaining service portfolios of both companies: Dapda Experience 360º, comprising Web, Autonet, LeadIn, BDCNet, Contact Center, and Papel Cero, an ecosystem for the digital creation and management of vehicle files and all related processes from Dealerbest. This integration and connection ensure that customer and vehicle data are automatically and in real time present in any technology from both companies.

The fact that development was carried out jointly by Dealerbest and Dapda enables total digitalization of all management and automates many processes. The joint Dealer2Home solution represents an evolutionary and qualitative leap in digitalization in the automotive sector.

If you would like more information about Dealer2Home, you can contact us via our contact form. A member of our team will be happy to get in touch.