"Speed, immediacy and agility" That's how Alcalá 534 describes our management service

We believe there is no better way to tell the benefits of working with us than through our own customers. That is why, last Thursday, October 14, DealerBest had the opportunity to interview Samuel Le More and Rosa Beneítez, representatives of Alcalá 534, an official Peugeot dealership.

During a short period of time, they explained to us what benefits working with our management service has meant for them. Here is what they told us!

DealerBest: How long have you been working with us on management services? How did you meet us?

Alcalá 534: We have been management services clients since March and we met you thanks to the Papel Cero platform. We already knew that tool but not the possibility of integrating management services into it, and the truth is it has been a very positive change.

DealerBest: Why did you choose our management service among the different options?

Alcalá 534: It is a combination of everything. The price is very competitive, it is a digitalization solution through which you can access all registration procedures, transfers and administrative processes for both new and used vehicles, in a fast way, with highly developed traceability, where you can follow the trail of the entire process.

DealerBest: What is your opinion about the customer service provided by the management team?

Alcalá 534: Very good. The DealerBest technical team designed the process we needed for each department to measure, and with their help, we quickly got the hang of the tool. Together we fixed aspects that we saw could be improved, and by May we were already operating at full capacity.

We are happy with the team, especially because of their speed. Although everything is usually quite streamlined, when any issue arises, any doubt beyond the usual, they are always willing to help us with everything necessary.

DealerBest: What advantages has working with our management service provided you?

Alcalá 534: Mainly time savings. Speed and immediacy are two key benefits of the management service. We no longer waste time looking for papers from two years ago, everything is immediate... the copy of the vehicle registration document, customer invoices... everything is digitalized. With a click you find any document you need and you know its traceability, that is, on what date and time each procedure was carried out.

Remember that time is money. Everything you save on procedures and resolving issues, you will invest in making your business more profitable. The only thing we have to do from the dealership is to feed that platform well with all the necessary documents. But when it comes to carrying out any procedure, everything is solved in 5 minutes.

DealerBest: Was the change from physical to digital difficult for you?

Alcalá 534: Not too much. It is more complicated with used vehicles because you start from original documentation, from something that already exists. With new vehicles, you generate documents from scratch after selling a vehicle. But it is all about getting used to it. Once you generate the purchase file, it is very simple. It took us 15 days to get used to it and we had constant support from the DealerBest team.

DealerBest: Have the expectations you had when you started working with us been met?

Alcalá 534: They have been exceeded! Especially because of the agility. Before, we offered provisional documentation to customers... Now, with used vehicles, you immediately hand the customer the original documentation in their name, and you have the transfer done on the spot. And with new vehicles, processes and registration procedures are greatly streamlined. This translates into advantages, not only for the dealership, but also for the customer.

Previously, I used a management service that was not bad, but it did not offer me the immediacy and speed that DealerBest offers me. Now we take half the time we did before, and with all the digital advances, it is inconceivable to keep using paper and wait 15 days for the final documentation to arrive.

DealerBest: Would you recommend our management service?

Alcalá 534: Definitely, we have gained in every way. In speed, agility, we have even gotten ahead of the processes. Without a doubt, we would choose DealerBest again.

There you have it! Control and organization at the dealership have increased and daily work has been made easier. Administrative time has been reduced and invested in making the dealership even more profitable, and greater customer satisfaction has been achieved, as they receive their original documentation immediately.

If you want to learn first-hand about all the benefits you can obtain with our management service, I invite you to watch the full interview with Alcalá 534 and to contact us by clicking here